Shipping policy

DELIVERY POLICY

Last updated: 01/01/2025

1. Delivery Areas

We ship our products internationally. Delivery times and costs vary depending on the destination.

We offer delivery to the following countries:

  • France and the European Union

  • North America (USA, Canada)

  • Africa

  • Other destinations on request

If your country is not listed, please contact us at pingzhang@racinesdor.fr to check the possibility of shipping.

2. Delivery Times

Orders are prepared and shipped within 1 to 3 business days after payment validation.

Estimated delivery times are as follows:

  • France and Europe : 3-7 working days

  • North America : 7-14 working days

  • Africa and other regions : 10-20 working days

Please note that these delivery times are indicative and may vary depending on logistical and customs conditions.

3. Delivery Costs

Shipping costs are calculated automatically when you place your order and depend on your location and the weight of the package.

We offer several delivery options:

  • Standard delivery : Economical service with tracking

  • Express delivery : Faster, with an additional cost

  • Free delivery : Available for certain orders exceeding a specific amount (see conditions on the site)

4. Order Tracking

Once your order has been shipped, you will receive an email containing a tracking number allowing you to follow the progress of your package.

If you do not receive your order within the estimated time frame, please contact us at pingzhang@racinesdor.fr.

5. Delivery Delays and Problems

We are not responsible for delays caused by external factors (customs, weather conditions, strikes, etc.). In case of prolonged delays, please contact us and we will do our best to assist you.

If your package is lost or damaged during transport, please contact us within 7 days after the expected delivery date.

6. Delivery Address

Please verify that the delivery address provided is correct before confirming your order. We cannot be held responsible for packages delivered to an incorrect address due to a data entry error on your part.

If you notice an error, please contact us immediately after your purchase.

7. Returns and Refunds

If you wish to return an item, please see our Return policy to find out the conditions and procedures to follow.

8. Contact

If you have any questions regarding our delivery policy, please contact us:

📧 E-mail : pingzhang@racinesdor.fr


Thank you for trusting Golden Roots for your purchases! 💛